For example, a custom color, or custom size of a particular item. Custom means any item that is ordered from us that is not normally on our website for sale. Medieval USE Archaeology, Medieval Antiquities, Muslim USE Islamic. Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. Collectibles Pharmacy paraphernalia GlasswareCatalogs Pewter - Collectors and. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes. ![]() Boots should not have any markings on the soles. Make sure all accessories, such as laces, are also returned with the garment. Please contact our customer service department to receive a RMA#.įor clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed) or animal hair. This means the product cannot be worn, washed, soiled, damaged, or used in any way.Īn RMA# is required for all returns and exchanges. Any items being returned must be in original condition. Returns & Exchanges: We will take returns for up to 30 days from the ship date of your order. We can only process refunds for items returned within 30 days, after 30 days we offer exchange or store credit only. Trying to breathe now and hoping this new garment will work out and that I’ll get my money back and on time.We will take returns for up to 30 days from the ship date of your order. Is this website legit and with the rush shipping using UPS Next Day Air should I get it in time for my event on the 27th?Īpologies for the long post, but thank you all for any insight you can provide! ![]() ![]() The YourDressMaker website on my phone gave me some weird error messages when trying to order, but it appears to have gone through, as it took the money from my account and PayPal emailed me a receipt from the transaction. What has y’all’s experiences been with their return/refund process? If it is after hours, leave a message and we will return your call at the start of the next work day. I’m going to mail the garments that didn’t work tomorrow, but I’m worried they’ll find something wrong with it like a single stray cat hair or something and won’t take it or give me my money back. Regarding my refund from MC, the only real itch is that I need that money by the 20th because I have a big bill that auto-withdraws that day. I went ahead and purchased the different robe through YDM, and was charged for it, so hopefully it’ll be here by my event on the 27th. I then remembered a robe I’d seen on Your Dress Maker that was more of what I originally wanted for my character, and when I went to check it out again, I saw that even with rush shipping via UPS Next Day Air, it would be about $60-70 cheaper than what I purchased through Medieval Collectibles. I reached out to their customer service, worried because again-I need this for an event that is very soon-and was told that processing returns can take up to 7-10 business days before they issue a refund or store credit.īased on that, instead of ordering a smaller size, I opted for the refund. I understood this garment was supposed to be a bit flowy, but this seemed like it was meant to be a 5X when I ordered a 2X. Well, today, I received the items and excitedly opened them only to realize upon trying them on how insanely large they were for my body. So I thought “oh, 2X isn’t that much of a jump from my usual XL, so I’ll do that just in case, and if it’s too big, I’ll shrink it in the wash”. When will I get a refund Refunds typically take 1-3 business days to process, but can take a little longer pending on your bank or credit card company. In the past when I’ve ordered clothes off the internet, they’ve often run small. I recently purchased them, both in white, so I could dye the robe a marigold color and have the white cloak over it, since my character’s aesthetic choices are very radiant and inspired by the Sun. I really wanted to level up my elf character’s garb, and taking inspiration from Tolkien, I found this garment on Medieval Collectibles called “Wizard Robe & Cloak Set”. ![]() So, I’m hosting a Fae themed Summer Solstice Party at the end of this month. Thousands of genuine collectibles that cover you head to toe.
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